Getting Help in Buildend
This article explains how to get help in Buildend, including in-app support, Help Center resources, and when to contact the support team.
Table of Contents
Overview
Buildend provides multiple ways to get help depending on what you need and where you are in the platform.
You can access support directly inside the application, search self-serve resources, or contact the support team when needed. These options are designed to help you find answers quickly and keep work moving without interruption.
Training Video
In-App Help Panel
The Help Panel is the primary support tool inside Buildend and is available from anywhere in the platform.
It provides three ways to get help:
- Ask Buildend AI for instant answers and guidance
- Browse the Buildend Help Center for articles, guides, and training resources
- Contact Buildend Support when additional assistance is needed
This allows users to access help without losing their place.
Buildend Help Center
The Buildend Help Center is your central resource for learning how to use Buildend and is available 24/7.
The Help Center includes:
- Concept articles that explain how Buildend works
- Step-by-step guides for completing tasks and workflows
- Training videos and action clips for key features and processes
The Buildend Help Center is ideal when you want to learn a topic in more detail, reference guidance, or explore features outside your current workflow.
You can access the Help Center through the in-app Help Panel or directly at:
Contacting the Right Person
Depending on your question, there are two avenues to get the help you need.
- Your Buildend Administrator is responsible for supporting your organization's use of Buildend, including company-specific workflows, permissions, user access, and internal processes.
- The Buildend Support Team is available to assist with technical questions, troubleshooting, and issues related to the Buildend platform.
If you're unsure where to start, contact your Buildend Administrator first. If your question involves a technical issue or requires assistance from the Buildend team, they can direct you to Buildend Support if needed.
You can reach support through the in-app Help Panel or by emailing:
Best Practices for Getting Help
To find answers as efficiently as possible:
- Check the Buildend Help Center for articles, videos, and training resources.
- Use Buildend AI when you need quick guidance while working in the platform.
- Contact Buildend Support when additional assistance is needed.
When contacting support, include relevant project, module, or item details whenever possible.
Using the right support channel helps you find answers faster and ensures the support team has the information needed to assist you effectively.