To log in to Buildend, go to https://app.buildend.com and use the email address associated with your Buildend account.

If you're logging in for the first time, use the link in your Buildend invitation email to activate your account.

Learn more: Logging In to Buildend for the First Time

If you're unable to log in, first confirm that you're using the same email address associated with your Buildend account.

You must be provided login access to a Buildend Workspace before you can log in. If you haven't been provided access, contact the organization managing the Workspace (typically the GC on your project).

Your coworker's access does not automatically give you access to the same Buildend Workspace.

Each person who needs to use Buildend must be provided access individually using their own email address. Contact your Buildend Administrator for the organization managing the Workspace if you need access (this is typically the GC on the project).

Being listed as a contact or belonging to a company in the Buildend Directory does not necessarily mean you have login access.

A Buildend Administrator must enable Login Access for your account before you can sign in and participate in that Workspace.

Learn more: Providing Buildend Access to External Users

When you're provided access to Buildend, you'll receive an invitation email at the email address associated with your account.

Use the link in the email to activate your account, create your password, and complete your first login.

Learn more: Logging In to Buildend for the First Time

Check your inbox and spam or junk folders for the Buildend invitation.

Also confirm with your Buildend Administrator that the correct email address was used when your account was created. If needed, the Administrator can resend the invitation email.

Learn more: Resending a User Verification Email

Your Buildend account is associated with the email address entered when your account was created.

If you're not receiving your invitation or are having trouble logging in, ask your Buildend Administrator to check your user record and confirm that your email address was entered correctly.

If you can't complete account setup using the link in your invitation email, ask your Buildend Administrator to resend the invitation email.

Use the link in the most recent email to complete your account setup.

No. If you've already created a Buildend account, continue using your existing account and the same email address.

Access to additional Workspaces can be managed within your existing Buildend account.

Your Buildend account is associated with the email address used when your account was created.

If a different email address should be used, contact your Buildend Administrator to confirm your account information before creating another account.

No. Each person should use their own Buildend account.

Individual accounts help ensure permissions, assignments, activity, and project records are associated with the correct person.

If your coworker needs access, they should be provided their own Buildend account. To do this, contact the Buildend Administrator for the Workspace.

From the Buildend login page, select Forgot Password and enter the email address associated with your Buildend account.

Follow the instructions in the password reset email to create a new password, then return to Buildend and sign in.

Learn more: Resetting a Forgotten Password

First, check your inbox and spam or junk folders for the password reset email.

Confirm that you entered the same email address associated with your Buildend account. If you're unsure, ask your Buildend Administrator to confirm the email address on your user record.

If the email still doesn't arrive, contact Buildend Support at [email protected].

Confirm that you're entering the correct email address and password for your Buildend account.

If you're unsure of your password or continue to receive an incorrect password message, select Forgot Password from the login page to reset it.

If resetting your password does not resolve the issue, contact Buildend Support.

If a user is unable to log in, check their user record in Buildend and confirm:

Learn more: Resending a User Verification Email

First, confirm that the user's email address is correct and Login Access is set to Yes.

Ask the user to check their inbox and spam or junk folders. If the account information is correct and the user has not completed account setup, resend the verification email.

Learn more: Resending a User Verification Email

Check the user's Email Verified status:

If Email Verified is No, confirm that Login Access is Yes before resending the verification email.

If an existing user does not currently have Login Access, use Activate to provide access.

Once activated, Login Access will be set to Yes.

Learn more: Granting Login Access to a User

If you've confirmed that your account has Login Access and you're using the correct email address, try signing in again and review any error message displayed.

If you're still unable to access Buildend, contact Buildend Support and include:

Contact the Buildend Administrator for the organization that manages the Buildend Workspace you need to access (typically the GC on your project).

They can confirm whether your account exists, verify your email address, and provide Login Access if needed.

If you already have Login Access and are experiencing a technical login issue, contact Buildend Support at [email protected].